Q. I ordered shoes and I have not yet received my tracking #, what should I do?
A. Please check your email within 2 business days after you have made your purchase for your tracking #. If it's not in your main inbox, please check your spam folder.
Q. I have already place my order, how long will it take for me to receive my shoes?
A. Orders in the USA are delivered between 2-7 business days for regular Priority Shipping. You also have the option to choose Express Shipping which will be delivered faster!
Q. I made a purchase and my order didn't go through, however, it's showing that the money has been taken out of my bank account.
A. Please contact your bank about the pending transaction. If you have not entered your information correctly, the bank will suspect it to be a fraudulent transaction and will put a hold on the funds.
Q. Where are you located?
A. We are 'ONLINE' only and we are based out of Knightdale, NC (suburb of Raleigh, NC). We allow local pick-ups by appointment only! Please make your purchase online, once you receive your order confirmation, please forward the email to: firstname.lastname@example.org and a member of our Customer Service Team will call you to schedule a pick-up time.
Q. Do you ship worldwide?
A. Yes, we do! We ship to most countries around the world.
Q. I want to purchase an item but it's sold out, how can I order?
A. Please click on the item that you would like to purchase and select your desired size, if the item is sold out, a notification will pop up. Click on "Email When Available" and enter your email address. When the item is back in stock you will be notified via email.
Q. I ordered shoes and they didn't fit, can I return them for a refund or exchange?
A. At this time we offer Store Credit Only! If you received your shoes and they didn't fit, please follow the instructions on the Returns Policy that you received in your package. Please click on this link to review a copy of our "Returns Policy".
Q. Are all your styles in US sizes, how do I know which size to order if I do not live in the USA?
A. Yes, all of our styles are in US sizes. Here is the link to our International Size Conversion Chart
Q. I would like to make a large purchase, do you offer wholesale?
A. Unfortunately, we do not offer wholesale at the moment.